Privacy Policy
We keep this simple, because our approach to your information is simple. We collect as little as possible and we never sell it.
Who we are
Gray Matter Solutions Pty Ltd (ABN 24 678 904 231) provides in-home technology support in Sydney. This policy explains how we handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you contact us or use our services, we may collect your name, contact details, and the information you choose to share about your situation, your technology, and your funding arrangements (such as NDIS plan details or Support at Home information needed for invoicing).
Our website does not use advertising trackers. The enquiry form sends us only what you type into it.
How we use it
- To respond to your enquiry and provide our services
- To prepare service agreements, visit notes, and compliant invoices
- To communicate with people you authorise, such as a family member, plan manager, or support coordinator
We do not sell your information, and we do not share it with anyone except as needed to deliver the service you have asked for, or where the law requires it.
How we store it
Client records are kept securely, access is limited to Phil Gray, and we keep records only as long as needed for service delivery and our legal obligations, including NDIS record-keeping requirements.
Your choices
You can ask us at any time to see the information we hold about you, correct it, or delete it where the law allows. Email phil@graymatter.team or call (02) 5761 0386.
Questions or concerns
If you have a privacy concern, contact us first and we will do our best to sort it out quickly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Last updated: June 2026.